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5 Ways to Make Successful Social Content

Create Successful Social ContentLet us break it down for you: Here are 5 ways to make successful content on social media. Although we could come up with a handful more, we think these will help your company get on track -- fast. 1. Create reasonable social goals. Goals are important for any marketing strategy to be able to measure success -- and discover areas for improvement. Coming up with goals that are attainable is a totally different story, so make sure yours are possible to reach!

We suggest coming up with goals (regarding analytical data) for each piece of content created. Start with X number of Likes on Facebook, increase number of RTs on Twitter by X amount, have X number of people share your piece of content per day/week, increase engagement on social platforms by X amount over the next month, etc.

2. Get to know your audience. Fully knowing who you're talking to is key to creating the best content to promote your brand. Start by completing research on your target audience and determining what they find interesting and sharable.

As we've mentioned in previous posts, enter the conversation that your fan base is already having. Track hashtags, search keywords and truly practice "social listening." With this data, you can more appropriately create content that will inherently fall into place with what your audience is currently interested in. Therefore, your brand will be pushing creative that feels natural and approachable.

3. Make valuable content. After you determine what makes your audience passionate, come up with content that is useful and/or taps into people's emotions. By providing content that adds to a fans life, such as helpful tip or funny joke, your fan will not only share it, but they will most likely come back for more. Don't forget to switch it up! Try images, videos, true or false questions, fill in the blank, etc. to keep your audience engaged.

Manage a restaurant? Try sharing an easy, delicious recipe that your fans will want to try. Run a cleaning business? Try giving your fans a useful, unique tip for picking up around the house. Own a baby clothing company? Tap into the funny moments when raising a child to evoke emotions that most parents may feel.

4. Be consistent. You'll hear us talking about consistency a lot. Why? Because creating consistent content better defines who you are as a brand within the social space and keeps your fans loyal and interested (versus disloyal and confused).

If you use Instagram to create your imagery, make sure that you stick with similar filters for each post or tweet. Do you speak to your fans with a specific tone of voice? Make sure that you define it completely and continue to use it across all platforms.

5. Keep your content easy to share. We all want our content to go "viral," but the first step is making sure that content is easily sharable. Make sure social buttons are visible on your website, blog, etc. -- especially above the page break on a website. If posting or tweeting, your copy should be short and concise so people are more inclined to share on their wall or with a friend.

Lastly, remember to brand your images. When your logo is on your creative, your brand will be shared when your content is shared. Note: keep your logo/branding small, so people are more inclined to share the piece of content and don't feel as if they're simply promoting your brand.

Got more tips? Share them with us below!

-- Samantha

DO's & DON'Ts for Community Managers

Community managers have created a true strategy for word-of-mouth marketing, but there are certainly rules to this type of work. Those that follow them can successfully grow their brand. Those that don't, can wind up in a boatload of customer service trouble -- and much faster than you think thanks to socially savvy consumers. Originally, community management was done by young interns, who did not have the full ability to run a brand online. A study completed by Social Fresh in 2013 stated that the average age of community managers has increased to those in their 30s. Additionally, the pay has increased to an average of $60k which competes with many mid-level jobs within the marketing industry. (See below for a infographic from Social Fresh for more details!)

Having said this, the last few years of experience have evolved community managers into a true voice behind a company. With every post and tweet, they represent the business and should embody its exact personality and tone. When one has this much power and those on the outskirts are watching, it's imperative that a CM's actions 100% reflect the brand's messaging and beliefs to create a seamless extension of the business throughout the online space.

Community managers must be creative, flexible and willing to go above and beyond. Most importantly, CMs must be consistent. And because they're "virtually visible," they automatically gain more responsibility. Everyone (customers, competitors, etc.) online can see their responses 24/7.

Here are some general DOs & DON'Ts for community managers:

DOs:

  • Be an expert of your company (or product).
  • Monitor, consistently.
  • Encourage engagement by genuinely interacting with fans.
  • Respond in a timely manner.
  • Be a friendly, approachable personality!
  • Listen to your fans and build relationships.
  • Don't be afraid to take some conversations offline to better help a fan.
  • Truly resolve issues with the greater team to build a loyal community.
  • Thank your fans and show appreciation!

DON'Ts:

  • Be rude, sarcastic or defensive.
  • Delete comments, posts, tweets, etc.
  • Ignore people who are asking for help or answers!
  • Be ambiguous with your responses to fans.
  • Respond too quickly to those who may detract from your brand.
  • Use your social presence to blatantly 'push' products or services.

Comment below to add any DO's & DON'Ts that I may have missed!

-- Samantha

Community Manager Report 2013

Top Social Platforms Among Teens

We recently brought you an article on a 13-year-old claiming that none of the kids her age used Facebook. It got us wondering: If teens don't use Facebook, what are they using? According to this chart by Statista, Facebook is still the top dog when it comes to teens, despite what our friendly 13-year-old said. 2013_08_16_Social_Teens-1People say that Facebook is losing its younger audience, but looking at numbers like this, that doesn't seem to be the case. The drop from #1 Facebook to #2 Twitter, is huge. Sure, this data is looking at 2011 to 2012, and the numbers from 2012 to 2013 may be slightly different, but Facebook has a long way to fall before we start talking about any other platforms taking over.

We do agree that many teens are converting to the latest and greatest platforms, like Instagram and Snapchat, but Facebook has such a lead over other competitors that something drastic will have to happen before we ever see a new #1. The ability for one platform to cater to teens and adults alike is no easy task. Teens will always try and distance themselves from their parents and social media is no different. We agree that teens seem to be trending away from Facebook, but we also believe Facebook is here to stay. Even though teen usage numbers may decrease, we don't think it will be by much or for very long. Ultimately, we would not be surprised to see them figure out a way to bring those teen users back, stronger than ever.

-Mike & Samantha